We try to do everything possible for our customers to be pleased with their purchases and our services.
If for any reason, you are not completely satisfied with your purchase, you may return it for a full refund of the purchase price (excluding shipping charges) within 15 days from the receipt of shipment. The product must be returned in the same original (undamaged) condition as it was sent.
Every effort will be made to ensure a prompt refund and an email notification will be sent once the refund has been processed. All refunds are made in the original payment method.
Shipping charges for any returned item(s) are the client’s responsibility.
If product is damaged during transportation (faulty product), the customer should provide the evidence, such as photo, of the damage. And we will provide free replacement of the item.
Please contact us if you would like to return an item or if your item was delivered in a damaged condition. In your message please provide us Your Order Number, Product Name, Details of the reason for your return.
*All sailing ship kites are hand crafted, so no two items are identical. That’s the beauty of the product! Please allow for slight color variances from what is shown on the pictures.
*Colors. We have made every effort to display as accurately as possible the colors of sailing ship kites in our catalog. However, colors may vary slightly depending on your screen resolution and settings.
*Custom orders and discounted, promotional or clearance items are non-refundable.